SibluConnect strictly separates the owner journey from the vacationer journey. Two distinct portals, two databases, two management logics. Confusing the two is like trying to find your contractual documents on an interface that does not expose them. Here we detail the connection mechanics, document management features, and the most common friction points in the owner space.
Owner portal and vacationer portal SibluConnect: two separate architectures
The owner portal is located at my.sibluconnect.com, while the vacationer space uses my.siblu.fr. This separation is not cosmetic. Each platform has its own authentication system, its own account database, and different functionalities.
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The owner space provides access to documents related to the contract, village news, and the mobile home occupancy calendar. The vacationer space, on the other hand, focuses on stay reservations and destination information. An owner trying to find their statements or contract via my.siblu.fr will find nothing.
We recommend systematically checking the URL in the address bar before entering any credentials. To log in to their SibluConnect space as an owner, the only valid entry point remains my.sibluconnect.com. Any other address redirects to a different functional perimeter.
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The owner portal also offers a interface available in French and English, confirming the international dimension of the Siblu network and the presence of non-French-speaking owners in the villages.
Account creation and activation on SibluConnect: the technical mechanism
Upon first login, the procedure requires going through a separate account creation form from the classic login form. The “First connection?” link on my.sibluconnect.com triggers the sending of an activation email to the address provided in the owner contract.
The activation link expires after one hour. This is the most common friction point. An owner who opens this email several hours after receiving it encounters a dead link, without an always clear error message. The only solution is to restart the account creation process from the portal.
Forgotten password versus first connection
The two journeys use different mechanisms on the server side. The “I forgot my password” function only works for an already activated account. If the account has never been activated, this function will not return anything usable.
We regularly observe this confusion among owners who think they have already created their account when they have never finalized the activation. The portal even displays a specific message in this case: “Your account has already been activated; you can log in with the email and password you set during activation.”
- Check your email inbox (including spam) for the activation email before resending a request
- Use exactly the email address declared in the Siblu contract, without variations or aliases
- Clearly distinguish “First connection” (account never activated) and “Forgot password” (active account, lost password)
- In case of an expired link, restart the procedure from the creation form and act within the hour following the receipt of the new email
Document management and mobile home occupancy calendar
The SibluConnect owner space centralizes contractual documents, village information, and news. The most structuring function remains the mobile home occupancy calendar, which distinguishes the weeks made available by Siblu for rental and the periods reserved for the owner.
This calendar is the main management tool for any owner who entrusts the rental management of their property to Siblu. It allows for visualizing available slots, checking consistency with the rental contract, and planning their own stays without date conflicts.
Documents accessible from the owner client space
The portal groups the documents related to the service contract, statements, and communications from the village management. Access to these documents does not go through email: they can be consulted directly from the dashboard, which avoids dispersion in inboxes.
For owners managing their mobile home remotely, this centralization reduces the number of necessary contacts. Questions regarding the duration of the contract, rental conditions, or included services often find their answers in the documents archived on the portal.
My Siblu Connect mobile app: features and limitations
The My Siblu Connect app is available on Google Play and the App Store. It replicates the functionalities of the owner web portal in a mobile-friendly format: calendar consultation, document access, and village news tracking.
User feedback on the stores, however, indicates areas for improvement. The app is relatively new, and some owners report malfunctions.
- The app is free and does not require different credentials from those of the web portal
- Personal data is subject to a privacy policy specific to my.sibluconnect.com
- Synchronization between the web portal and the mobile app uses the same account, avoiding any double entry
GDPR and personal data processing
Siblu has published a privacy policy dedicated to the SibluConnect portal. This GDPR framework covers the processing of personal data of owners: identity, contact details, contractual data, and connection data. The fact that this policy is distinct from that of the commercial site siblu.fr confirms the technical separation of the two ecosystems.
The management of the SibluConnect space relies on this segmented architecture. Owner or vacationer, each profile accesses a watertight functional perimeter, with its own data processing rules and its own management tools. Checking your connection URL remains the first reflex to adopt before any authentication attempt.